Privacy Policy & Terms of Service
Last updated 3 September 2026.
NYC Executive Limo Services (“we”, “our” or “us”) is committed to protecting your privacy. This policy describes how we collect, use, disclose and protect your information when you visit nycexecutivelimo.com or interact with us by phone, email or text message.
Information We Collect
Personal information
When you contact us through our website, by phone or by email, we may collect information you provide, including your full name, phone number, email address, mailing address, pick-up and drop-off addresses, travel dates and times, passenger numbers, flight numbers and any notes you send us about your booking.
Automatically collected information
When you visit our website we may automatically collect information about your device and usage, including IP address, browser type, operating system, referring URLs and pages viewed.
How We Use Your Information
To provide transportation services
We use the information you give us to prepare quotes, arrange bookings, dispatch vehicles, track flights and complete your journey.
To communicate with you
We use your contact details to respond to enquiries, confirm reservations, send booking updates and reminders, and keep you informed about your travel arrangements.
Billing and accounts
For corporate account clients, we use your information to prepare invoices and trip reporting.
Legal compliance
We may use your information to comply with applicable laws, regulations and legal obligations, including responding to subpoenas, court orders or lawful requests.
Information Sharing and Disclosure
SMS consent will not be shared with any third parties for marketing purposes. No mobile opt-in data will be shared.
We do not sell or rent your personal information to third parties. We do not sell, rent, release or transfer your SMS consent or phone number to any third party for any third-party marketing purposes.
We may share your information in the following circumstances:
Service providers
We may share information with providers who perform services on our behalf, such as payment processing, dispatch software, messaging platforms and technical support. These providers are contractually obligated to protect your information and to use it only for the services they provide to us.
Chauffeurs and affiliates
We share the details necessary to complete your journey with the chauffeur assigned to it, and where we use an affiliate operator for a journey outside our own coverage, with that operator.
Legal requirements
We may disclose information if required by law, regulation or legal process, or where we believe disclosure is necessary to protect our rights, property, or the safety of our passengers, staff or others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, use, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Opting out
You may opt out of receiving marketing communications from us at any time by following the instructions in those communications or by contacting us directly. If you opt out, we may still send you non-promotional messages relating to a booking you have made with us.
Access and update your information
You have the right to access, update or correct your personal information. To do so, contact us using the details at the foot of this page.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review it periodically.
SMS Terms and Conditions
1. Introduction
By accessing or using our services, including receiving SMS communications from NYC Executive Limo Services, you agree to comply with and be bound by these terms. If you do not agree with them, please do not opt in to our text messages.
2. Consent for SMS communication
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from NYC Executive Limo Services at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.
3. Types of SMS communications
We send Conversational SMS. If you have consented to receive text messages, you may receive messages relating to:
- Booking confirmations and quotes
- Reservation reminders ahead of your journey
- Chauffeur and vehicle details, and pick-up point confirmation
- Flight tracking updates and changes to your pick-up time
- Follow-up messages after a journey
- Billing enquiries, where applicable
4. Opt-in method
You may opt in to receive SMS messages in any of the following ways:
- Verbally, during a conversation with our reservations team
- By submitting a quote or booking request form on our website
- By replying to a message from us
5. Standard messaging disclosures
- Message and data rates may apply.
- You can opt out at any time by replying STOP.
- For assistance, reply HELP to any message, call us on (800) 515-0319, or email info@nycexecutivelimo.com.
- Message frequency may vary.
- Carriers are not liable for delayed or undelivered messages.
Contact Us
If you have any questions about this policy or our privacy practices, contact us at:
NYC Executive Limo Services
New York, NY 10022, United States
Phone: (800) 515-0319 or (212) 470-3671
Email: info@nycexecutivelimo.com
Ready when you are
Send the date, the journey and the passenger count. We confirm the right vehicle and a flat rate, with nothing added afterwards.
Call (800) 515-0319